If you have a product troubleshooting enquiry please take a look at our FAQ's.
A. | Check if any debris is stuck in the diaphragm hose, skimmer basket and the hair and lint pot in the filtration pump. Conduct a suction pressure test with the Zodiac Pool Pulse (supplied with your suction cleaner) to determine the proper flow. Following the suction pressure test, make the necessary AD Flow Valve setting changes if suction is to high or too low. Check hoses for leaks and splits. |
A. | Add return diverters and check and make certain that the Return Lines are positioned in the downward position. Lay hose in a straight line in the sun to relax the memory. Confirm that the correct amount of hose lengths are installed and if required add 1 or 2 extra hose sections. |
A. | Add return diverters, check and make sure that the Return Lines are positioned in the downward position. Utilise return flow to move cleaner to the opposite end. Confirm that the correct amount of hose lengths are installed and if required add 1 or 2 extra hose sections. Confirm that the hose weight position on the hose is correct (1 metre from head of cleaner on the first section of hose) and adjust if needed. |
A. | Conduct a suction pressure test with the Zodiac Pool Pulse (supplied with your suction cleaner) to determine proper flow. Following the suction pressure test, make the necessary AD Flow Valve setting changes if suction is to high or too low. Check the swivel on the cleaner is not jammed and it turns freely. |
A. | This is normally an indication that the flow is too high. Conduct a suction pressure test with the Zodiac Pool Pulse (supplied with your suction cleaner) to determine proper flow. Ensure the AD Flow Valve is on setting #1. Reduce flow to the cleaner head. |
A. | Conduct a suction pressure test with the Zodiac Pool Pulse (supplied with your suction cleaner) to determine proper flow and lower flow to setting #1. Utilise return flow to move cleaner. Confirm that the hose weight position on the hose is correct (1 metre from head of cleaner – on the first section of hose) and adjust if needed. |
A. | Check the wheel RPM. Verify that the cleaner is cycling. The wheels should turn backwards approximately every 1-1/2 minutes. Remove unnecessary pool hardware or install a Ladder Guard Kit (available as a spare part from your Zodiac dealer). Refer to your owner's manual for step by step instructions. |
A. | Check the wheel RPM. Clean the pool filter and pump basket. Remove the top housing and make sure propeller is free of debris. Remove bottom plate and verify that the intake area is free from debris. |
A. | Check the wheel RPM. Verify that the flow regulator is free of debris. Reposition the hose weights to 6 feet and 12 feet from the cleaner. |
A. | Check the wheel RPM. Make sure the swivel turns freely. Remove top housing and make sure the propeller is free of debris. Check hose weights for correct positioning. |
A. | Check the wheel RPM. Verify that the hose connections are secure. Verify that all skimmer connections and adapters are secure. |
A. | Remove the bottom plate and verify that the intake area is free of debris. Remove top housing and make sure propeller is free of debris. Check for proper water flow. If low; clean the pool filter and pump basket, verify that the skimmer or dedicated suction line connection is secure, adjust the flow regulator or the suction line valve in the equipment area. Recheck the wheel RPM once you have obtained proper flow. Remove lower housing to ensure the belts are on and properly tensioned. |
A. | Check the wheel RPM. Verify the back-up valve is cycling. Adjust the thrust jet. Remove unnecessary pool hardware or install a Ladder Guard Kit (available as a spare part from your Zodiac dealer). Refer to your owners manual for step by step instructions . |
A. | Check the filter screen in the in-line filter and clean, if necessary. Clean the skimmer basket, pump basket, and pool filter. Check all of the hoses, connections and swivels for leaks that could cause loss of water pressure. Check the wheel RPM. |
A. | Verify that the back-up valve is cycling. Check the wheel RPM. If the filter bag is full, empty or replace it. If the heat float has water in it, replace it (280 & 360), Ensure the feed hose is floating. Refer to your owner's manual for step by step instructions |
A. | Adjust the thrust jet and ensure the feed hose is floating. If you have a Polaris 360 check if the end of the hose that connects to the Polaris has a curve to it, align it with the curve of the feed pipe and make sure that the swivel on the feed pipe turns freely. |
A. | Remeasure the hose to verify that it is adjusted to the proper length for the pool shape. With the Polaris operating, check that the swivels in the hose and the hose connections turn freely. Make sure feed hose is floating. With the Polaris turned off, spin each of the wheels. All wheels should turn together. |
A. | Make sure the opening at the end of the sweep hose is not blocked by the sweep hose scrubber. Adjust the sweep hose to a gentle sweeping motion. If you have a Polaris 480, check your owner's manual for further step by step instructions |
A. | Adjust the speed of the sweep hose by tightening the adjustment screw. Replace the sweep hose scrubber if it is worn or missing. Add a sweep hose weight to keep the sweep hose from spraying (available as a spare part from Zodiac dealer). |
A. | Verify that the feed hose reaches within 6" of the farthest point of the pool. If not order a new hose section from your Zodiac dealer and add it to the first hose section. Check thrust jet for straight back position (11 o'clock position for 360) that optimizes random turning. While the cleaner is operating, hold it upside down and look into the vacuum tube. There should be two (280), three (360) or four (480) distinct, even jets of water. If there are not, contact your Zodiac dealer or service representative. |
A. | Check the filter bag, if it is full it can weigh the cleaner down on one side. Check the hose floats to make sure they are spaced evenly. If you have a 280 or 360 remove the head float and shake it. If there is water in the float, order a new one from your Zodiac dealer. |
A. | To test for chlorine residual, switch on the filtration system and turn the chlorinator to maximum output. After a few minutes take a water sample from the pool. Test this water with your test kit or take it to your local pool professional. A minimum chlorine residual of 1 to 3 ppm is desirable. Adjust PH within the range 7.2 to 7.6. Make sure your cell is clean (clean if required).
Check your stabilizer (cyanuric acid) levels. Increase the setting of the chlorine output control. Adjust total alkalinity to recommend range. Test for phosphate. Adjust total hardness to recommended range. Increase meter readings to maximum output by adding salt. Increase the running time of the filter and chlorinator. Make sure that the filter is clean and functioning properly. |
A. | If the chlorinator and pump are running it is normal for a cloud of small bubbles to be produced in the cell, indicating chlorine is also being produced. |
A. | A chlorine residual of 1 to 3 ppm is considered desirable. The solution is to super chlorinate or "shock dose" especially in hot weather. This procedure raises the chlorine residual to a very high level for a short period of time and reduces chlorine demand. You will also need to check your stabilizer (cyanuric acid) levels to ensure it is between 30-50ppm. Refer to your owner's manual for step by step instructions on how to shock dose. |
A. | Surprisingly the problem here is not too much chlorine as many imagine. Chloramines formed by the bonding of chlorine with amines from sweat, urine and other sources. These chloramines make the "chlorine"& odour and can also cause eye and skin irritations. Free chlorine does not smell (up to 10 ppm concentration). The remedy is to super chlorinate/shock dose. Refer to your owner's manual for step by step instructions on how to shock dose. |
A. | This is caused by combined algae and bacteria growth. Scrub down affected walls and super chlorinate/shock dose using a large shock dose of liquid chlorine. Refer to your owner's manual for step by step instructions. |
A. | There are a couple of causes for this. Firstly your PH maybe incorrect; test the water and adjust the pH range to 7.2 to 7.6. Secondly, the total alkalinity may be high; test the water and adjust total alkalinity to 80-120 ppm. To remedy, clean the scale from the cell (refer to the maintenance section in your owner's manual for step by step instructions) and increase the running time of the filter and chlorinator. Make sure that the filter is clean and functioning properly. |
A. | Check to make sure that the super chlorinate button has not been activated. Refer to your owner's manual for step by step instructions. |
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